Log Unassigned Tickets in Zoho Desk

Overview

This feature marks tickets created by JustCall as unassigned in Zoho Desk, allowing your team to pick them up easily and resolve them.

Purpose

JustCall logs activities in Zoho Desk as tickets and typically assigns them to the teammate associated with the activity in JustCall. However, there are scenarios where leaving tickets unassigned becomes necessary:

• Triggering workflows in your help desk system
• Distributing incoming tickets equally among a group of agents
• Implementing assignment rules such as round-robin distribution

How It Works

This feature creates unassigned tickets for your activities in Zoho Desk. By keeping tickets unassigned initially, you can establish different distribution mechanisms within your help desk environment. This enables equal distribution among agents and supports custom workflow automation based on your team's specific needs.