Connect JustCall to Help Scout

Connecting JustCall to Help Scout lets you make and receive calls through JustCall while every interaction -- inbound, outbound, and missed -- logs automatically as a conversation in Help Scout. No manual entry required.

Available on: Team plan or higher

Before you start

• You need an active Help Scout account.
• Each team member must connect their own Help Scout account to JustCall individually.

Connect the integration

1. From the JustCall Dashboard, select Integrations in the left menu.
2. Open the CRM and Helpdesk Tools tab and search for Help Scout.
3. Click +Integrate on the Help Scout card.
4. You will be redirected to Help Scout. Log in if prompted.
5. Click Authorize to grant JustCall access.
6. Select your preferred Help Scout mailbox from the dropdown.
7. Click Connect to finish.

A confirmation message confirms the integration is active.

What happens next

Once connected, you can configure four settings areas to control how JustCall and Help Scout work together:

Open the Configure button on the Help Scout card under My Active Integrations to access these sections.

Need help?

Contact support through the in-app chat or email help@justcall.io.