Verify your integration is logging calls correctly
Connect my tools2 min readUpdated 2026-03-14
Every call and message that flows through JustCall can be verified against your connected integration. Use integration logs to confirm data is syncing and to quickly access contact records in your CRM or helpdesk.
Available on: Team plan or higher
Check integration logs for a call
- Open the Call Logs section from the side navigation menu.
- Click any call entry to open the Call Details panel on the right.
- Expand the Integration Logs section to see whether the call was logged to your connected platform.
- Click the linked contact name at the bottom to jump directly to that record in your integration.
Quick actions from Call Details
From any call entry in Call Details, you can:
| Action | What it does |
|---|---|
| Share call link | Send the call record link to a team member |
| Edit contact | Update the contact's details in JustCall |
| Add to Do Not Call | Block future outreach to this contact |
| Report / Block | Flag or block the contact |
| View in CRM | Open the contact record in your connected platform |
No log showing?
If no integration log appears, an error message explains why. Common causes:
- The integration is not connected or has been disconnected.
- The contact does not exist in your connected platform.
- Authorization has expired and needs to be re-authenticated.
Reconnect the integration from Integrations > My Active Integrations and retry.
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