Comprehensive Guide to Troubleshooting Salesforce and JustCall Integration Errors

Overview

Integrating Salesforce with JustCall enhances communication and CRM capabilities. This guide addresses common errors encountered during integration with their resolutions, enabling seamless setup and efficient use of both platforms.

Error #1: Unable to see JustCall app / Unable to integrate / Calls not logging

Symptoms: App doesn't appear in Salesforce, integration fails, or activities don't log.

Manage Connected Apps

1. Search for Manage Connected Apps via Quick Find
2. Locate JustCall SoftPhone Dialer and click Edit
3. Set Permitted Users to "All users may self-authorize"
4. Set IP Relaxation to "Relax IP restrictions"

Object Manager

1. Search for Object Manager via Quick Find
2. Find and open Activity
3. Under Fields & Relationships, search for ConnectionStatus
4. Click Set Field-Level Security button and enable Visible
5. Save changes

Repeat steps 3-5 for: HoursDay, DayInWeek, All Call Type

Profiles

Search for Users and open User Management Settings to disable the highlighted option.

Then for the user's profile:

1. Search for Profiles and open the relevant user profile
2. Under Custom App Settings, enable JustCall (jc_dialer__JustCall)
3. Under Connected App Access, enable JustCall SoftPhone Dialer
4. Under Custom Tab Settings, mark these as Default On: JustCall Admin, JustCall Dashboard, JustCall Live, JustCall Setup
5. Under Custom Object Permissions, enable all sf_connected options
6. Under Enabled Apex Class Access, ensure all 6 classes are enabled
7. Under Enabled Visualforce Page Access, ensure all 3 pages are enabled
8. Under Login IP Ranges, add Start IP (0.0.0.0) and End IP (255.255.255.255)

Alternative: Use specific JustCall IPs: 34.27.79.235, 34.135.223.37, 35.239.241.76, 104.198.252.225, 122.161.75.213

Error #2: Error Code SF_1007

Issue: JustCall Live configured as utility item

Solution:

1. Go to Salesforce Setup and search for Call Center
2. Verify JustCall CTI exists; reinstall package if missing
3. Click JustCallCTI and add user if necessary
4. Go to App Manager and select your app (e.g., Sales)
5. Click Edit from dropdown
6. Navigate to Utility Items (Desktop only)
7. Click Add Utility Item and select Open CTI Softphone
8. Enter label (e.g., "JustCall Dialer")
9. Set Panel Width: 350, Panel Height: 650
10. Keep "Start automatically" selected and save

Error #3: Error Code SF_5010

Solution:

1. Go to Salesforce Setup and search for Session Settings
2. Open Session Settings
3. Find Lightning Web Security section and disable it
4. Click Save

Error #4: Error Code SF_7002

Issue: Salesforce account not connected to JustCall

Solution: Click the Connect button in the JustCall Setup tab within the JustCall app in Salesforce. Refresh the page after connecting.

Error #5: Calls Not Logging Due to "Session Expired" Error

Issue: Broken connection between JustCall and Salesforce

Solution:

1. Ensure logged into both Salesforce and JustCall accounts
2. Open JustCall app from Salesforce App Launcher
3. In JustCall Setup page, click Re-Connect button
4. Complete authorization process; confirmation message indicates successful integration