Reply to Text Messages Directly from HubSpot

You can easily reply to text messages (SMS) directly from within HubSpot using Timeline Events. This feature allows you to manage conversations without switching tabs—keeping all communication logged against your HubSpot contacts.

Prerequisites

To enable this functionality, ensure that SMS messages are logged as timeline events. In your JustCall workflow settings, select one of the following options:

• Texts (Notes) & Timeline events
• Timeline events only
• SMS Activity & Timeline events

For more information, refer to the article on logging calls, SMS, and WhatsApp messages in HubSpot.

How to Reply to an SMS from a Timeline Event

1. Open the contact's profile in HubSpot by searching for their name or phone number.

2. Locate the SMS in the activity timeline that you want to respond to.

3. Click "View Conversation" at the bottom of the message log.

4. A window will appear displaying the full SMS thread with the contact.

5. Type your reply in the message box and click "Send".

Your Response Will:

• Be sent through JustCall
• Get logged in the contact's timeline in HubSpot automatically

Automate SMS with HubSpot Workflows

If you'd like to send automated messages through workflows, you can use JustCall's custom action in HubSpot workflows. For more information, refer to the guide on sending text messages from JustCall using HubSpot automation.