Track Calls on Slack

Overview

You can monitor where your calls are logged in Slack using Integration logs within JustCall's call tracking system.

Steps to Track Calls on Slack

1. Access Call Logs: Navigate to the Call Logs section and select the specific call you want to review to open its information window.

2. View Integration Logs: Click on the 'Integration logs' option to expand the Slack integration details.

What You'll See

Under the Integration logs section, you can determine whether your call was successfully logged into Slack or not.

A direct link appears in this section, allowing you to navigate to the Slack account where your call is stored. If no integration log appears, an error message will explain why the call wasn't logged -- typically because your JustCall account lacks integration with Slack.

Important Note

AI Voice Agent Calls: Calls generated by the AI Voice Agent feature can now be logged directly in your connected Slack channel.

Support

For additional assistance, contact the support team using the blue chat icon in the bottom right corner.