Zoho CRM Integration with JustCall

Overview

This guide explains how to connect your Zoho account with JustCall to associate activities with leads and access caller information during calls.

Integration Steps

1. Log In to JustCall

   • Access your JustCall account at justcall.io

2. Navigate to Integrations

   • Click on 'Integrations' in the sidebar

3. Search and Select Zoho

   • Search for 'Zoho' and click 'Integrate'

4. Choose Your Data Center

   • Select the Zoho data center that matches your location

5. Enter Credentials

   • Provide your Zoho account login information

6. Authorize Access

   • Click "Accept" when prompted to allow JustCall access to your data
   • A confirmation message stating "The integration has been successfully added" will appear

Key Features

The integration enables you to:

• Screen incoming calls with caller information displayed
• Link each activity to relevant leads
• Access comprehensive caller data during conversations
• Improve productivity and call management

Chrome Extension Enhancement

Install the JustCall Chrome extension to add click-to-call and click-to-text buttons directly in your browser, eliminating the need to use your phone manually.

Compatibility Note

Click-to-call and text icons are currently available only in standard Zoho CRM, not yet supported in Zoho CRM+.