Log Calls in Re:amaze Voice Channels

Overview

JustCall's Re:amaze integration enables calling and texting contacts while logging conversations. You can configure custom voice channels to organize call logs separately from your support inbox.

Configuring Voice Channel on Re:amaze

Step 1: Access Voice Channels Settings

Navigate to Re:amaze settings and locate the Voice Channels section. These channels allow phone calls to be logged in a dedicated area distinct from your standard support mailbox.

Step 2: Create New Channel

Click the "+ Add Voice Channel" button to begin setup.

Step 3: Enter Channel Name

Provide a descriptive name for your channel in the "Channel Name" field.

Step 4: Set Voice Provider

Ensure the Voice Provider is set to "Custom."

Step 5: Input Phone Number

Enter your JustCall number in the "Phone Number" field. Note: Create separate Re:amaze Voice Channels for each JustCall number, and format the number in E164 format (international standard).

Step 6: Configure Call Logging

Check "Log all calls into a single conversation thread per customer" if desired, though you may alternatively log calls as separate conversations.

Step 7: Copy Shared Secret

Copy your channel's "Shared Secret" -- you'll need this for JustCall configuration.

Step 8: Complete Setup

Click "Next Step" to finalize the channel creation.

Configuring Channel on JustCall

Step 1: Access Integrations

Log into your JustCall account and navigate to integrations.

Step 2: Open Re:amaze Settings

Under "My Active Integrations," click the settings icon next to your Re:amaze integration.

Step 3: Configure Voice Channels

In the dialog that appears, select "Voice Channels" from the top menu bar.

Step 4: Paste Shared Secret

Paste the shared secret copied from Re:amaze.

Step 5: Save Configuration

Click "Save" to complete the setup.

Result

Going forward, calls will be logged as conversation threads within your custom voice channel, with call recordings accessible directly within Re:amaze.