Send Automated SMS and MMS from HighLevel Workflows

Overview

This guide explains how to set up automated SMS and MMS messaging through JustCall's integration with HighLevel workflows, enabling marketing campaigns and alerts.

Prerequisites

• JustCall account integrated with HighLevel

Setup Steps

1. Access HighLevel: Log into your HighLevel account and navigate to the Automation section

2. Create/Open Workflow: Either create a new workflow or open an existing one where you want to add messaging

3. Configure Trigger: Set up a trigger that determines when the workflow runs based on contact criteria

4. Add JustCall Action: Click "Add action" and search for JustCall in the available actions list

5. Select Send SMS Action: Choose the "Send SMS via JustCall" action

6. Map Contact Numbers: In the Contact Number field, map the field containing the phone numbers for message delivery

7. Choose Sender Number: Select a JustCall number for sending messages. For US contacts, ensure the number has 10DLC certification

8. Enter Message Body: Type your SMS content in the Body field

9. Add Media (Optional): For MMS messages, attach media files in the Media Files field

10. Test & Save: Click "Save Action" and test with a sample contact before publishing

11. Publish: Once testing succeeds, publish the workflow

Important Notes

• Sent messages appear in your JustCall SMS inbox and get logged across integrated platforms
• Contact agency admins if SMS automation is restricted in your HighLevel account
• The Send SMS API endpoint has rate limits (check your account settings)
• Use JustCall's API monitoring section to troubleshoot failed messages