Incoming Voicemails Marked as 'Left Voicemail' Instead of 'No Answer' in HubSpot

Overview

JustCall logs the incoming voicemails and marks the outcome as 'Left Voicemail' in HubSpot rather than the standard "No answer" designation. This integration feature provides more accurate call outcome tracking.

How It Works

Traditional CRM systems typically log voicemail interactions as "No answer," which obscures the actual communication outcome. JustCall's HubSpot integration addresses this limitation by automatically updating call outcomes to reflect that a voicemail was actually left.

This distinction offers several benefits:

• Accurate tracking - Voicemail-based conversations are recorded separately from unanswered calls
• Improved follow-up - Teams can prioritize responses and set reminders for voicemail callbacks
• Workflow automation - Organizations can trigger automated workflows to ensure timely responses and improve customer satisfaction

Important Configuration Requirement

For this feature to function properly, ensure that "Left Voicemail" exists as a call outcome option in your HubSpot account.

Location in HubSpot: Settings > Calling (under Tools) > Call Configurations > Edit options (Track call outcomes)