Log calls and SMS in ActiveCampaign
Connect my tools2 min readUpdated 2026-03-14
Track every customer conversation in one place. JustCall logs calls, SMS, and voicemails directly to ActiveCampaign contacts so your team always has the full communication history.
Available on: All JustCall plans
Configure logging preferences
- Go to Integrations from your dashboard.
- Open the My Active Integrations tab and find ActiveCampaign.
- Click Configure.
- Open the Workflow Settings section.
- Set your preferred logging type for each activity using the dropdown menus.
- Click Save Changes.
Optionally apply settings across all team members.
Logging types
| Type | Description |
|---|---|
| Notes | Logs communications as notes in the contact's activity feed |
| Tasks | Creates actionable items with a task type (Call, Phone, SMS, Email, Custom, Skype, Outgoing Email, Missed Call) |
| Custom Objects | Structured records for detailed reporting and workflow automation |
| Disable | Turns off logging for that activity type |
Configurable activity types
| Activity | Available logging options |
|---|---|
| Outgoing answered calls | Disable, Notes, Custom Objects |
| Outgoing unanswered calls | Disable, Notes, Custom Objects |
| Incoming answered calls | Disable, Notes, Custom Objects |
| Missed calls | Disable, Notes, Custom Objects |
| Voicemails | Disable, Notes, Task, Custom Objects |
| Incoming SMS | Disable, Notes, Task |
| Outgoing SMS | Disable, Notes, Task |
View logged communications in ActiveCampaign
- Log into ActiveCampaign.
- Go to Contacts and open the relevant contact.
- Scroll to the Activity Timeline:
- Custom Objects appear at the top, labeled "JustCall."
- Tasks appear in the "Open Tasks" section.
- Notes display at the bottom of the timeline.
Important notes
- Use the JustCall web portal for configuration. Mobile and desktop apps do not support ActiveCampaign settings.
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