Log calls as custom objects in ActiveCampaign

Go beyond notes and tasks. Log calls as custom objects in ActiveCampaign to get structured, filterable records that power reporting and automation workflows.

Available on: All JustCall plans

What are custom objects?

Custom objects are structured records stored in ActiveCampaign. Unlike notes, they contain defined fields that you can filter, report on, and use in automations.

Supported call types

Custom objects can be logged for:

• Outgoing answered calls
• Outgoing unanswered calls
• Incoming answered calls
• Missed calls
• Voicemails

Fields included in each custom object

JustCall defines these fields automatically. They cannot be customized.

Enable custom object logging

1. Go to Integrations from your dashboard.
2. Open the My Active Integrations tab and find ActiveCampaign.
3. Click Configure.
4. Open Workflow Settings.
5. Select Custom Objects for each call type you want to log.
6. Click Save Changes.

Optionally apply settings across all team members.

View custom objects in ActiveCampaign

1. Log into ActiveCampaign.
2. Open a contact record.
3. Scroll to the Activity Timeline.
4. Custom objects appear labeled "JustCall."
5. Click the three-dot menu and select Details to view all field data.

Use cases

• Automation: Trigger a follow-up SMS when a prospect misses a call.
• Reporting: Analyze agent performance, conversion rates, and call patterns.
• Organization: View all calls for a specific account with duration, notes, and agent details.