What can the Salesforce Integration with JustCall do?

JustCall introduces contact center features to Salesforce, bringing phone and messaging operations together in one interface.

Key Features

JustCall CTI

• Access the JustCall dialer within Salesforce
• Make and receive calls directly from Salesforce
• Send and receive text messages without switching platforms

Intelligent Call Routing

Automatically direct calls to the appropriate person based on contact ownership.

Sales Dialer

• Use automation for outbound calling sequences
• Make multiple consecutive calls to boost productivity

Automated Call Logging

JustCall logs all incoming, outgoing, missed calls, and voicemails from Contacts, Leads, and Accounts. By default, these appear as Tasks linked to the relevant record. You can optionally associate Tasks with open Opportunities or Cases. For Cases-only workflows, create a new Case per call. All logging includes call notes, outcomes, and recordings within Salesforce tasks.

Automated SMS Logging

Every incoming and outgoing text message from Contacts, Leads, and Accounts gets logged as Tasks or Cases automatically.

SMS Automation

Build custom workflows using Salesforce's Flow Builder to send automated text messages, eliminating manual repetitive work.

Live Call Activity

Monitor ongoing calls and queue status through the JustCall Live dashboard, plus view daily metrics like calls made, answered, and missed.

Call Analytics

Track performance metrics including call volume, missed calls, and call distribution via the JustCall Dashboard in Salesforce.