Configuring Jobber Integration Settings
Connect my tools2 min readUpdated 2026-03-14
Configuring Jobber Integration Settings
Overview
Once the Jobber integration is successfully added to JustCall, you can configure several settings to enhance your customer communication process. The integration syncs client data and tracks call requests directly within JustCall.
Feature Requirements:
- Team plan or higher
- JustCall Web Portal (not supported on mobile or desktop apps)
Accessing Jobber Integration Settings
- From the Dashboard, select Integrations in the left menu
- Navigate to the My Active Integrations tab and search for Jobber
- Click the Configure button on the Jobber integration box
- You'll be redirected to the settings page with four configuration options
- Click Save Changes when done; optionally apply settings across all team members
Configuration Sections
Map Users
User Mapping allows JustCall admins or account owners to map all team members to their corresponding Jobber users in one go.
General Settings
| Setting | Description |
|---|---|
| Create new contact if phone number not found | Automatically create new contact when incoming/outgoing number isn't linked to existing contact |
| Select phone number field type | Choose default field (Mobile, Work, Home) where new numbers save in Jobber |
| Log transcripts for incoming voicemails | Automatically log voicemail transcripts in Jobber conversations |
| Log Call transcription link | Enable logging of JustCall AI transcription data (Team plan+) |
| Log Call Summary | Enable logging of JustCall AI call summaries (Team plan+) |
| Log Call analysis data | Enable detailed interaction records (Team Plus plan+) |
Workflow Settings
Configure how different communication types are logged:
- Outgoing answered calls - Log as Request or skip
- Outgoing unanswered calls - Log as Request or skip
- Incoming answered calls - Log as Request or skip
- Missed calls - Log as Request or skip
- Voicemails - Log as Request or skip
- Incoming SMS - Log as SMS Request or skip
- Outgoing SMS - Log as SMS Request or skip
Connected Numbers
Select which phone numbers should generate logs:
- Log phone calls for these numbers - Choose which numbers create call requests
- Log SMS for these numbers - Choose which numbers create SMS requests
Use "Select All" or manually check specific numbers.
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