Add Team Members for HighLevel Integration

Overview

User Mapping enables JustCall admins or account owners to map all team members to their corresponding HighLevel users in one go. This streamlines setup and eliminates individual integration requirements.

Important: This functionality is currently available only to a limited number of accounts and will be rolled out gradually.

Key Benefits of User Mapping

1. Simplified Management for Larger Teams

   • Set up the integration once
   • Map all users from the User Mapping tab
   • Save time across departments

2. Effortless Reintegration

   • Use the Reconnect option when access tokens expire
   • Reauthorize access with a single click
   • Retain all previous mappings

3. Smart Automation

   • Auto-mapping: Matching emails get mapped automatically
   • New User Detection: Integration checks for matching HighLevel users when new team members are added

Steps to Map JustCall Users with HighLevel Users

1. From the Dashboard, select Integrations in the left-hand menu bar

2. Navigate to the My Active Integrations tab and search for the HighLevel integration

3. Click the Configure button on the HighLevel integration box

4. In the Map Users section, you'll see JustCall Users on the left and HighLevel Users on the right

5. Use the dropdown to:

   • Select the matching HighLevel user
   • Or keep it as Pending if not yet mapped

6. Use Search or Show Unmapped Users to filter the view

7. Click Save Changes at the bottom. Optionally, select the checkbox to "apply these settings across all team members"

Important Note

If the admin who initially authorized the JustCall-HighLevel connection is removed from either platform, the integration stops working for all team members.

What Stays the Same

• Individual users can still manage personal settings under My Active Integrations
• Admins can choose to apply global settings or allow customization
• Integration features (call logging, text tracking, CRM syncing) remain unchanged