Setup Odoo CRM Integration with JustCall

Overview

Sync contacts into JustCall or auto-import lists into Sales Dialer, log calls and texts, and track AI insights within Odoo CRM.

Prerequisites

• Odoo CRM account must be version 18 or above
• Owner or Admin role required on JustCall

Note: The integration supports both default and custom domains built on Odoo CRM.

Integration Steps for Account Owners and Admins

1. Login to your JustCall account
2. Navigate to the Integrations section
3. Search for Odoo CRM under CRM and Helpdesk tools
4. Click 'Integrate'
5. Enter the following details:

Required Information

Database Name:

• Access via profile icon then "My databases"
• Copy your database name

URL:

• Enter only the domain portion (e.g., https://xyz.odoo.com/)

API Key:

• Profile icon then "Preferences"
• Switch to "Account Security" tab
• Click "New API Key" button
• Copy the generated key

Email:

• Enter your registered Odoo account email

User Setup for Team Members and Custom Roles

• Automatic mapping: Email-matched users integrate automatically
• Manual mapping: For users with different email addresses:
  • Go to Integrations then Configure Odoo CRM
  • Click "Map users" tab
  • Select usernames from the dropdown for unmatched users
  • Click "Save changes"

Contact Import to Sales Dialer

1. Select contacts in Odoo CRM
2. Click "Actions" then "Add to JustCall Sales Dialer"
3. Choose existing campaign or create new one
4. Map contact fields and set country code
5. Configure campaign settings
6. Begin dialing

Enable Click-to-Call and Click-to-Text

• Download JustCall's Chrome Extension
• Once installed, buttons appear automatically on contact profiles

AI Insights Sync

1. Open Odoo CRM configuration then "General Settings" tab
2. Enable toggles for:
   • "Log Call Transcription Link"
   • "Log Call Summary"
   • "Log Call Analysis Data"
3. Click "Save changes"

Note: AI data syncs 15-20 minutes after calls complete.