Configure your ActiveCampaign integration settings
Connect my tools3 min readUpdated 2026-03-14
After connecting ActiveCampaign to JustCall, configure the integration to match how your team works. You control what gets logged, which numbers are tracked, and how contacts are tagged.
Available on: Team plan or higher
Use the JustCall web portal for all configuration. Mobile and desktop apps do not support ActiveCampaign settings.
Open integration settings
- From the dashboard, select Integrations in the left menu.
- Go to the My Active Integrations tab and find ActiveCampaign.
- Click Configure.
You will see four sections: General Settings, Workflow Settings, Connected Numbers, and Advanced Settings.
Click Save Changes after making adjustments. Optionally check the box to apply settings across all team members.
General Settings
| Setting | What it does |
|---|---|
| Log calls, scheduled calls and SMS against deals | Associates activities with deals linked to contacts |
| Create activities for scheduled calls | Generates CRM entries for upcoming calls |
| Auto-create contacts | Creates new contacts when calls involve unrecognized numbers |
| 2-way sync | Mirrors contact updates between JustCall and ActiveCampaign |
| Disable recording link logging | Controls whether call recording links appear in call details |
| Voicemail transcription | Transcribes incoming voicemail messages automatically |
| IVR tracking | Records digits and messages from IVR systems |
| Update call outcome | Updates a custom "Last Call Outcome" field after each call |
| Log Call Transcription Link | Adds transcript link to contact activity (Pro Plus or AI Review Assist add-on) |
| Log Call Summary | Logs call summary and action items (Pro Plus or AI Review Assist add-on) |
Workflow Settings
Choose how each communication type gets logged in ActiveCampaign:
| Activity type | Logging options |
|---|---|
| Outgoing answered calls | Disable, Notes, or Custom Objects |
| Outgoing unanswered calls | Disable, Notes, or Custom Objects |
| Incoming answered calls | Disable, Notes, or Custom Objects |
| Missed calls | Disable, Notes, or Custom Objects |
| Voicemails | Disable, Notes, Task, or Custom Objects |
| Incoming SMS | Disable, Notes, or Task |
| Outgoing SMS | Disable, Notes, or Task |
Connected Numbers
Select which JustCall numbers should log activities:
- Use the dropdown to view all connected numbers.
- Choose Select All or check specific numbers individually.
- Configure phone call logging and SMS logging preferences separately.
Advanced Settings
Available on: Pro plan or higher
| Setting | What it does |
|---|---|
| Call outcome tagging | Applies tags based on call disposition codes |
| Instant contact creation | Creates contacts immediately when inbound calls arrive from unknown numbers |
| SMS conversation grouping | Consolidates daily SMS exchanges into a single activity log |
| Contact tagging | Applies predefined or custom tags from JustCall |
| SMS-triggered tagging | Tags contacts when SMS conversations are tagged |
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