Voicemail Drop Setup

Voicemail Drop lets you leave a pre-recorded voicemail with a single click instead of waiting for the beep and speaking live. This saves 30–60 seconds per voicemail and keeps your message consistent across every contact.

Available on: Power Dialer and Dynamic Dialer campaigns. Voicemail Drop After Beep (automatic) requires AMD on Predictive Dialer campaigns.

Creating a Voicemail Drop Message

Option 1: Record in JustCall

1. Go to Sales Dialer > Settings > Voicemail Drops.
2. Click New Voicemail.
3. Click Record and speak your message. Keep it under 30 seconds for best results.
4. Click Stop, then Save. Name the recording (e.g., "Follow-up VM — March").

Option 2: Upload an Audio File

1. Go to Sales Dialer > Settings > Voicemail Drops.
2. Click New Voicemail > Upload File.
3. Select an MP3 or WAV file from your computer.
4. Name and save the recording.

Tip: Record in a quiet environment. Mention your name, company, reason for calling, and a callback number.

Attaching Voicemail Drop to a Campaign

1. Open your campaign (new or existing).
2. In campaign settings, find Voicemail Drop.
3. Select the pre-recorded message from your library.
4. Save the campaign.

Using Voicemail Drop During Calls

One-Click Drop (Power Dialer / Dynamic Dialer)

When a call goes to voicemail:

1. The agent hears the voicemail greeting.
2. Click the Drop Voicemail button on the dialer screen.
3. JustCall plays your recorded message and disconnects automatically.
4. The dialer advances to the next contact.

You do not need to wait for the beep — click the button as soon as you hear the greeting. JustCall handles the timing.

Auto-Drop After Beep (Predictive Dialer)

When AMD is enabled on a Predictive Dialer campaign:

1. AMD detects an answering machine (~75% accuracy, 4–5 second delay).
2. JustCall waits for the beep, then plays your voicemail message automatically.
3. No agent action required.

To enable: toggle AMD on in Predictive campaign settings, then enable Voicemail Drop After Beep and select your recording.

Best Practices

• Keep messages under 30 seconds. Longer messages get cut off by some carriers.
• Create multiple voicemail messages for different campaign types (cold outreach, follow-up, renewal).
• Test your recording by calling your own voicemail before launching a campaign.
• Update messages regularly to stay relevant.

Related Articles

• Power Dialer: Getting Started
• Answering Machine Detection
• Creating a Dialer Campaign
• Dynamic Dialer: Getting Started