How to Create a Sales Dialer Campaign
Set up a new outbound calling campaign in under five minutes. Choose your dialer type, import contacts, configure settings, and start dialing.
Before You Start
- Power Dialer — dials one contact at a time, single agent. Best for high-value follow-ups.
- Dynamic Dialer — sequential dialing, multiple agents, real-time list updates. Best for growing lists.
- Predictive Dialer — dials multiple contacts simultaneously across agents. Best for high-volume outreach.
Power Dialer is available on Pro, Pro Plus, Business, and SalesPro plans. Dynamic and Predictive Dialers require SalesPro.
Step-by-Step Setup
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Click "Create Campaign" from the left navigation menu in Sales Dialer.
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Select dialing mode — "One at a Time" (Power/Dynamic) or "Multiple at a Time" (Predictive).
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Import contacts — upload a CSV file or pull from a connected CRM.
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Map fields — match your CSV or CRM fields to Sales Dialer contact fields. Save as default for future imports.
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Set default country code — the system auto-detects country codes already present in numbers.
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Choose backup number — select which phone field to dial if the primary is unavailable.
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Configure campaign settings:
- Dial using — all available numbers or a specific number pool
- Forward callbacks — route incoming calls to a JustCall or external number
- Disposition groups — assign outcome categories agents select after each call
- Call scripts — attach scripts agents see during calls
- Dial order — first-to-last or reverse
- Reattempt rules — set retry logic (global or per-disposition)
Predictive Dialer adds: max calls per agent, abandoned call messaging, and voicemail drops (when AMD is enabled).
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Launch — click the play button to start dialing.
Key Details
- Power Dialer campaigns are single-agent only.
- Dynamic and Predictive Dialers support multi-agent assignment.
- Local Presence (when enabled) auto-selects a local number matching the contact's area code.
- Answering Machine Detection and auto voicemail drop are Predictive Dialer only.
- Campaigns also appear in the Campaigns section after creation for ongoing management.
API Campaign Creation
Create campaigns programmatically via the Sales Dialer Create Campaign endpoint. Required: name, country_code. Optional: type (defaults to Power Dialer).