Agent Analytics Dashboard
Compare agent performance across campaigns — calls dialed, connect rates, conversation time, and dispositions — from one dashboard.
Who Can See It
- Owners and admins see all agents.
- Other roles see only their own stats.
Dashboard Features
KPIs
Track per-agent metrics: active agent count, average calls dialed, answered calls per agent, campaign time, conversation duration, and success rate.
Leaderboard
Top 5 agents ranked by success rate, calls made, or call length.
Total Calls Dialed
Compare call volumes and statuses across agents in a single graph.
Disposition Breakdown
See which outcomes each agent assigns most — useful for coaching and quality reviews.
Agent Performance Table
View all KPIs for specific agents. Sort and export.
Agent Metrics View
Click Agent Metrics (next to Overview) to see per-agent graphs for active campaigns, dialed calls, success rates, and more. Helps agents and managers make data-driven campaign decisions.
API Access
Use the Agent Analytics API to pull detailed metrics (pause time, call duration, connection rate) per campaign or agent. Useful for feeding data into Power BI, Tableau, or custom dashboards.
To get started:
- Get your API key from JustCall → Profile → APIs and Webhooks.
- Call the Agent Analytics endpoint with
from_date,to_date,campaign_id, andagent_id.