Resolving Reconnecting Screen Issues

If you see a "Reconnecting" message on the Sales Dialer, it means either your device went idle or your internet connection dropped. Here's how to fix each scenario.

Scenario 1: Idle Device Disconnection

Your device was inactive long enough for the connection to drop.

Fix:

1. The system attempts an automatic reload. Wait a few seconds.
2. If the reconnecting screen persists, click Try Reloading to manually reconnect.

Scenario 2: Unstable Internet Connection

Your network connection is intermittent or dropped.

Fix:

1. Switch to a more stable network (wired connection preferred).
2. The system automatically resumes when connectivity improves.
3. If the reconnecting screen stays for more than 30 seconds, click the end call button (if visible) to disconnect manually.

Note: Active calls may terminate after approximately 10 seconds of network instability.

Related Articles

• Sales Dialer FAQs — common troubleshooting questions