Call Analytics Dashboard Metrics
Run outbound campaigns2 min readUpdated 2026-03-14
The Call Analytics Dashboard in Sales Dialer shows every metric you need to evaluate campaign and agent performance. Here's what each one means.
Metrics Reference
| Metric | What It Measures |
|---|---|
| Campaigns Created | Total campaigns created in the selected time range |
| Campaign Time | Total time agents spent on campaigns (conversation + after-call work + pause) |
| Conversation Time | Time agents spent talking on answered calls |
| After Call Work | Time spent on the call outcome and notes screen after a call ends |
| Connect Rate | Answered calls ÷ total calls dialed |
| Success Rate | Calls with a positive outcome ÷ total answered calls |
| Calls Dialed | Total outbound call attempts |
| Answered Calls | Calls successfully connected to an agent |
| Unanswered Calls | Calls that went unanswered — shows missed opportunities |
| Voicemail Drops | Voicemails left by agents or automation (Predictive Dialer) |
| Abandoned Calls | Calls abandoned before agent connection |
| Calls Answered by Machine | Calls detected as voicemail by Answering Machine Detection |
How to Use These Metrics
- Low connect rate? Check your calling times, local presence settings, and number health.
- High after-call work? Simplify disposition options or train agents on faster note-taking.
- Low success rate but high connect rate? Review scripts and objection handling.
- High abandoned calls? Reduce the calls-per-agent ratio in Predictive Dialer settings.
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