Define Call Success Criteria

Set what counts as a "successful" call in your Sales Dialer campaigns. This success rate metric appears in your campaign analytics and helps you evaluate which campaigns need follow-up.

Available on: All Sales Dialer plans.

Setting Success Criteria

1. Go to Sales Dialer > Settings.
2. Find Define Success in the reporting section.
3. Set your default success value — based on call ratings or dispositions.
4. Click Save.

The success definition applies across all campaigns for reporting purposes.

Related Articles

• Dialer Campaign Analytics — view success rates and metrics
• Sales Dialer Account Settings — all account settings