Dialer CRM Integration
JustCall's Sales Dialer integrates with 16+ CRMs, letting you create campaigns directly from your CRM data and sync call outcomes back automatically. This eliminates manual data entry and keeps your pipeline current.
Available on: All dialer types, all Sales Dialer plans. CRM integration requires a connected CRM account.
Supported CRMs
| CRM | Campaign creation from CRM | Outcome sync |
|---|---|---|
| HubSpot | Yes | Yes |
| Salesforce | Yes | Yes |
| Pipedrive | Yes | Yes |
| Zoho CRM | Yes | Yes |
| ActiveCampaign | Yes | Yes |
| Freshsales | Yes | Yes |
| Copper | Yes | Yes |
| Close | Yes | Yes |
| And 8+ more | Varies | Yes |
Check Settings > Integrations for the full list of supported CRMs and their capabilities.
Connecting Your CRM
- Go to Settings > Integrations.
- Find your CRM and click Connect.
- Authorize JustCall to access your CRM account.
- Configure field mapping (see below).
Creating Campaigns from Your CRM
From the JustCall Dialer
- Create a new campaign in Sales Dialer > Campaigns.
- At the contact upload step, select Import from CRM.
- Choose a CRM list, view, or segment (e.g., a HubSpot list or Salesforce report).
- JustCall imports the contacts and maps fields automatically.
From Inside Your CRM
Some integrations support launching campaigns directly from the CRM:
- HubSpot: Select contacts in a list, click Create JustCall Campaign from the actions menu.
- Salesforce: Use the JustCall widget on list views to push contacts to a new campaign.
- Pipedrive: Filter contacts, then use the JustCall integration to create a campaign.
Syncing Call Outcomes
After each call, JustCall syncs the following data back to your CRM:
| Data | Where it appears |
|---|---|
| Call log | Activity/task record on the contact |
| Disposition code | Custom field or call outcome property |
| Call recording | Link attached to the activity record |
| Call duration | Activity record details |
| Agent name | Activity record (assigned to) |
| Notes | Activity record notes field |
Sync happens automatically after each call. There is typically a 1–2 minute delay.
Field Mapping
Field mapping tells JustCall which CRM fields correspond to dialer fields.
- Go to Settings > Integrations > [Your CRM] > Field Mapping.
- Map required fields: phone number, first name, last name.
- Map optional fields: company, email, custom fields (used in sales scripts and analytics).
- Save your mapping.
JustCall remembers your mapping for future imports.
Best Practices
- Create CRM views or lists specifically for dialer campaigns so you can import cleanly.
- Map disposition codes to CRM pipeline stages to automate deal progression.
- Use CRM-synced call recordings for coaching and quality assurance.
- Review synced data weekly to ensure field mapping is working correctly.
- Deduplicate contacts in your CRM before importing to avoid calling the same person twice.