Sales Dialer FAQs
Answers to the most common questions about JustCall's Sales Dialer — plans, limits, features, and troubleshooting.
Plans and Pricing
Q: Which plan do I need for the Sales Dialer?
| Plan | Price | Dialer Access |
|---|---|---|
| Pro | $49/user/mo | Power Dialer only |
| Pro Plus | $89/user/mo | Power Dialer + can join Predictive campaigns (cannot create) |
| SalesPro | $249/user/mo | Power + Dynamic + Predictive (up to 10 parallel lines) |
Q: Is there a free trial?
Yes. JustCall offers a 14-day trial with full SalesPro access. During the trial, you can create up to 3 campaigns per dialer type (9 campaigns total).
Q: Can I mix plans on the same account?
Yes. You can have some agents on Pro and others on SalesPro. Agents only access the dialer types their plan supports.
Campaign Limits
Q: How many contacts can I add to a campaign?
There is no hard limit for Power and Predictive campaigns. For Dynamic Dialer, keep campaigns under 20,000 contacts for optimal performance.
Q: How many campaigns can I run simultaneously?
Multiple campaigns can run in parallel. The practical limit depends on the number of agents available.
Q: Can I re-run a completed campaign?
Power Dialer and Predictive Dialer campaigns can be re-run. Dynamic Dialer campaigns cannot — create a new campaign instead.
Features
Q: Does Local Presence work with all dialer types?
Yes. Local Presence Dialing is available on Power, Dynamic, and Predictive campaigns for Pro plan and above.
Q: Can I use Voicemail Drop with the Predictive Dialer?
Yes, but it works differently. The Predictive Dialer uses Voicemail Drop After Beep with AMD (Answering Machine Detection). The system detects the machine and drops the voicemail automatically — no agent action needed.
Q: What is the AMD accuracy rate?
Approximately 75%. AMD correctly identifies live persons vs. machines about three-quarters of the time. The detection process takes 4–5 seconds.
Q: Can I add contacts to a running campaign?
Only with the Dynamic Dialer. Power and Predictive campaigns require the contact list to be set before launch.
Q: How does timezone-based calling work?
JustCall determines each contact's timezone from their area code (US/Canada) or country code (international) and only dials within your configured calling window for that timezone.
Troubleshooting
Q: My calls are being flagged as spam. What do I do?
- Check number health in Sales Dialer > Settings > Number Health.
- Remove flagged numbers from active campaigns.
- Register with carrier spam mitigation programs.
- Reduce per-number call volume and enable number rotation.
- See Number Health Management for detailed steps.
Q: The dialer is skipping contacts. Why?
Contacts are skipped when:
- They are outside the configured calling window (timezone compliance).
- Their phone number is invalid or disconnected.
- They are marked "Do Not Call."
- They have already been dialed and no reattempt rule applies.
Q: Agents are not receiving calls in Predictive mode.
Check:
- Agent status is set to "Available" (not paused or offline).
- The campaign is active (not paused or ended).
- Max calls per agent setting is greater than 0.
- Agents are assigned to the campaign.
Q: CRM data is not syncing after calls.
- Verify your CRM is connected in Settings > Integrations.
- Check field mapping configuration.
- Allow 1–2 minutes for sync to complete.
- Review the integration log for error messages.
Q: Can I use the dialer on mobile?
The Sales Dialer is designed for desktop use (web browser or JustCall desktop app). Mobile dialing is available through the standard JustCall dialer but does not include campaign features.