How to Manage Your Sales Dialer Campaigns
Run outbound campaigns2 min readUpdated 2026-03-14
The Campaigns section is your control room — check contacts, adjust settings, review assignments, and monitor progress from one dashboard.
Finding the Campaigns Section
- From the JustCall dashboard, go to Sales Dialer.
- Click Campaigns in the left menu.
Quick Actions
- Subsections — switch between Active, Completed, and Archived campaigns
- Search — find campaigns by name or ID
- Filters — narrow by Status, Dialing Mode, Assigned To, or Created By
- Date filter — view campaigns active during a specific time range
- Create New Campaign — one-click start
Campaign List Columns
| Column | What It Shows |
|---|---|
| Name | Campaign identifier |
| Dialed / Active Contacts | Contacts dialed vs. total eligible |
| Dialing Mode | Power, Dynamic, or Predictive |
| Overdue Calls | Pending scheduled follow-ups |
| Connect Rate | Answered calls (person or voicemail) ÷ total dials |
| Assigned To | Responsible team members |
| Created By | Creator and creation date |
| Actions | Run/Resume, Analytics, More Options |
Overdue Calls
Two types:
- Manually Scheduled — follow-ups an agent scheduled after a call
- Scheduled Reattempt — system-automatic retries based on your reattempt rules
Available Actions
- Run/Resume — start a new campaign or resume a paused one
- Analytics — open the campaign dashboard with call and contact insights
- More Options — edit settings, manage contacts, archive, or delete
Account owners and admins see all campaigns. Other roles see only campaigns assigned to them.
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