Auto-SMS After Call

Run outbound campaigns3 min readUpdated 2026-03-14

Auto-SMS sends a text message automatically after each dialer call ends. Use it to follow up with a link, confirm next steps, or keep your name in front of prospects who did not answer.

Available on: All dialer types, all Sales Dialer plans. Requires an SMS-enabled JustCall number.

How It Works

An agent completes a dialer call (connected, voicemail, or no answer).
JustCall automatically sends the configured SMS to the contact's phone number.
The SMS appears in the contact's conversation thread in JustCall's inbox.
No agent action required — the message sends in the background.

Setting Up Auto-SMS

1. Create a Message Template

Go to Sales Dialer > Settings > Auto-SMS.
Click New Template.
Write your message. Keep it under 160 characters for a single SMS segment.
Use dynamic variables for personalization:

Variable	Displays
`{{first_name}}`	Contact's first name
`{{company}}`	Contact's company name
`{{agent_name}}`	Calling agent's name
`{{agent_phone}}`	Agent's JustCall number

Example:

"Hi {{first_name}}, {{agent_name}} from [Company] just tried to reach you. Call us back at {{agent_phone}} or reply to this text."

Click Save.

2. Attach to a Campaign

Open a campaign (new or existing).
In campaign settings, find Auto-SMS.
Toggle it On.
Select a message template.
Choose when to send:
- After every call — Sends regardless of outcome.
- After specific dispositions — Only sends when the agent logs certain dispositions (e.g., "No Answer," "Voicemail").
Select the sending number (must be SMS-enabled).
Save the campaign.

Trigger Options

Trigger	Use case
After every call	Generic follow-up message (e.g., link to scheduling page)
After "No Answer"	"Sorry I missed you" message with callback info
After "Voicemail"	Reinforce voicemail with a text
After "Connected"	Send meeting confirmation, resource link, or recap

Compliance Considerations

Auto-SMS is subject to SMS consent regulations (TCPA, 10DLC).
Only send to contacts who have opted in to receive text messages.
Include opt-out language if required by your compliance framework (e.g., "Reply STOP to unsubscribe").
JustCall respects Do Not Call dispositions — contacts marked DNC are automatically excluded.

Best Practices

Keep messages short and actionable. Include one clear CTA (call back, book a meeting, reply).
Personalize with the contact's first name and the agent's name.
Use different templates for different dispositions — a "missed you" text reads differently from a "thanks for chatting" text.
Monitor reply rates in the SMS inbox to gauge effectiveness.