Managing Dialer Campaigns
Once a campaign is live, you can monitor progress, pause and resume dialing, review contact statuses, and end campaigns. This guide covers campaign lifecycle management.
Campaign Statuses
| Status | Meaning |
|---|---|
| Draft | Campaign created but not yet started. |
| Active | Campaign is running. Agents are dialing or available to dial. |
| Paused | Campaign temporarily stopped. Can be resumed. |
| Completed | All contacts in the list have been dialed. |
| Ended | Campaign manually stopped before all contacts were dialed. |
Viewing Campaigns
Go to Sales Dialer > Campaigns. You will see all campaigns with their status, dialer type, total contacts, contacts dialed, and date created. Use filters to narrow by status or dialer type.
Pausing a Campaign
- Open the active campaign.
- Click Pause Campaign.
- All agents stop receiving new calls. Any in-progress call completes normally.
- The campaign moves to "Paused" status.
Use pause when you need agents for other tasks, want to adjust settings, or are outside calling hours.
Resuming a Campaign
- Open the paused campaign.
- Click Resume Campaign.
- Dialing picks up where it left off. Contacts already dialed are not called again (unless reattempt rules trigger).
Ending a Campaign
- Open the campaign.
- Click End Campaign.
- Confirm the action. Remaining un-dialed contacts will not be called.
Ended campaigns cannot be resumed. To call remaining contacts, create a new campaign.
Re-Running a Completed Campaign
| Dialer Type | Re-run Available? |
|---|---|
| Power Dialer | Yes |
| Dynamic Dialer | No — create a new campaign instead |
| Predictive Dialer | Yes |
To re-run: open the completed campaign and click Re-run Campaign. The dialer re-dials all contacts in the original list.
Monitoring Contact Progress
Inside a campaign, the Contacts tab shows each contact's status:
- Pending — Not yet dialed.
- Dialed — Call attempted; see disposition for outcome.
- Scheduled for Reattempt — Reattempt rule triggered; will be retried at the scheduled time.
- Skipped — Contact skipped by agent or system (e.g., outside calling window).
Editing Campaign Settings
You can edit certain settings on paused campaigns:
- Add or remove agents (Dynamic/Predictive).
- Change caller ID or Local Presence settings.
- Update voicemail drop messages.
- Adjust reattempt rules.
Contact lists cannot be edited on Power or Predictive campaigns after launch. Dynamic Dialer campaigns allow adding contacts at any time.