Schedule Callbacks in Sales Dialer
Run outbound campaigns2 min readUpdated 2026-03-14
When a contact asks to be called back at a specific time, agents can schedule a callback directly from the call wrap-up screen. The scheduled call replaces automatic reattempt rules for that contact.
Available on: Power Dialer and Dynamic Dialer campaigns. Not available on Predictive Dialer.
Scheduling a Callback
- After a call ends, the wrap-up screen appears.
- Click Schedule Call.
- Select the date and time for the callback.
- (Optional) Check Do not apply Reattempt Rules to prevent any campaign reattempt rules from applying to this contact.
- Confirm the schedule.
How Reattempt Rules Interact
| Checkbox State | Behavior |
|---|---|
| Checked | The contact receives only the scheduled callback — no reattempt rules apply |
| Unchecked | The scheduled callback replaces the next reattempt only. Subsequent reattempt rules still apply to the contact |
Important Notes
- Callbacks only trigger when the agent is actively running the campaign. Paused campaigns do not trigger scheduled callbacks.
- View all pending callbacks in All Calls > Scheduled Calls or via the campaign's three-dot menu > Scheduled Calls.
Related Articles
- Scheduled Calls Section — view and manage callbacks
- Reattempt Rules — automatic retry configuration
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