Sales Dialer Account Settings

Run outbound campaigns4 min readUpdated 2026-03-14

Account settings control global behavior for your Sales Dialer — call recording, cool-off time, local presence, timezone-based calling, and more. These settings apply across all campaign types unless overridden at the campaign level.

Available on: All Sales Dialer plans.

Accessing Account Settings

Click Sales Dialer from the left panel on your JustCall dashboard.
Select Settings from the left-hand menu.
Navigate to the Account tab (the first of six tabs).

General Dialer Settings

These settings apply to Power Dialer, Dynamic Dialer, and Predictive Dialer campaigns.

Setting	What It Does
Cool-Off & Cool-Off Time	Adds breaks between calls so agents can complete notes and follow-ups before the next call starts.
Number Privacy	Masks customer phone numbers so agents see only the last 4 digits.
Call Recording	Automatically records all calls made through any dialer type.
Calling Data Center	Selects the data center that routes your calls for optimal latency.
Local Presence	Dials contacts using a local area code number from your Sales Dialer inventory to increase answer rates.
Timezone-Based Calling	Restricts dialing to hours you define for each contact's timezone.
Skip After Call Work Screen	Bypasses the post-call rating and notes screen, automatically dialing the next contact.
Mandatory Call Disposition	Requires agents to select a disposition or call outcome after every call.

Predictive Dialer Settings

These settings appear only when using the Predictive Dialer.

Answering Machine Detection (AMD): Detects whether a human or voicemail answers. Takes approximately 4–5 seconds with over 75% accuracy. Three AMD preference modes:
- Balanced — mix of speed and accuracy
- Prioritize Speed — faster connections, slight accuracy trade-off
- Prioritize Accuracy — highest reliability, longer connection time
Drop Voicemail After Beep: Automatically leaves a pre-recorded voicemail when a machine is detected. Requires AMD to be active.
Wait Time Before Abandoning Call: Controls how long a contact waits before disconnection if no agent is available.
Play Voicemail Before Abandoning Call: Plays a pre-recorded message when the abandonment threshold is reached.
Alternate Number Dialing: Attempts all associated phone numbers for a contact before moving to the next contact.

Reporting Settings

Setting	What It Does
Define Success	Set campaign success criteria using call ratings or dispositions.
Send Weekly Report	Sends a summary report every Monday at 10 AM UTC.
Send Daily Report	Sends daily reports at your selected time.
Send Campaign Analytics Report	Delivers detailed analytics when a campaign completes.

Use Edit Recipients to customize who receives each report.

Other Settings Tabs

Call Scripts — Create and manage multiple call scripts for agent use during campaigns.
Incoming Calls — Set a forwarding number for incoming calls to Sales Dialer numbers. Campaign-specific settings override this general setting.
Voicemail — Upload voicemail recordings for answering machines. Select a recording during campaign setup for predictive dialing with AMD enabled.

Team Member Permissions

Account owners and admins can control what team members can access:

Permission	What It Grants
Create Campaign	Create and edit campaigns
Show Settings	Access the Settings section
Show Workflow	View and edit workflows
Edit Script	View and create call scripts