Disposition Codes Setup

Disposition codes categorize the outcome of each dialer call — "Connected," "Voicemail," "No Answer," "Interested," etc. Agents select a disposition after every call. These codes feed into reattempt rules, campaign analytics, and CRM sync.

Available on: All dialer types, all Sales Dialer plans.

Default Disposition Codes

JustCall includes a set of default codes:

You can use these as-is or customize them.

Creating Custom Disposition Codes

1. Go to Sales Dialer > Settings > Disposition Codes.
2. Click Add Disposition Code.
3. Enter the code name (e.g., "Demo Scheduled," "Sent Proposal," "Gatekeeper").
4. Optionally set a color label for visual identification.
5. Choose whether this disposition triggers a reattempt (see Reattempt Rules).
6. Click Save.

Assigning Dispositions to Campaigns

By default, all disposition codes are available in every campaign. To limit which codes appear:

1. Open the campaign settings.
2. Under Disposition Codes, deselect codes that do not apply.
3. Agents will only see the selected codes during calls in that campaign.

How Agents Use Dispositions

1. A call ends (prospect hangs up, agent disconnects, or voicemail is dropped).
2. The dialer displays the disposition selector.
3. The agent picks the appropriate outcome.
4. Optionally, the agent adds a note.
5. The dialer logs the disposition and advances to the next contact.

Tip: Require agents to select a disposition before the dialer advances. Enable Mandatory Disposition in campaign settings to enforce this.

Dispositions and CRM Sync

When your CRM is connected, dispositions sync as call outcomes or custom fields:

• HubSpot — Dispositions map to call outcome properties.
• Salesforce — Dispositions log to task or activity records.
• Pipedrive — Dispositions appear in call activity notes.

Check your CRM integration settings to configure field mapping.

Best Practices

• Keep your code list under 10 options. Too many codes slow agents down and reduce consistency.
• Align codes with your sales pipeline stages for cleaner CRM data.
• Use "Do Not Call" disposition to automatically exclude contacts from future campaigns.
• Review disposition distribution in campaign analytics to identify patterns (e.g., high "Wrong Number" rate means your list needs cleaning).

Related Articles

• Reattempt Rules
• Creating a Dialer Campaign
• Dialer Campaign Analytics
• Dialer CRM Integration