Predictive Dialer: Getting Started
Run outbound campaigns3 min readUpdated 2026-03-14
The Predictive Dialer calls multiple numbers simultaneously per agent — up to 10 parallel lines — and connects answered calls to available agents. It maximizes talk time by reducing idle time between conversations.
Plan required: SalesPro ($249/user/mo). Pro Plus users can be added to Predictive campaigns but cannot create them.
Step 1: Create a Campaign
- Go to Sales Dialer > Campaigns.
- Click New Campaign and select Predictive Dialer.
- Name the campaign and assign agents who will handle connected calls.
Step 2: Add Contacts
Upload contacts via CSV or CRM import. The Predictive Dialer works best with large lists — the algorithm needs volume to optimize dial pacing.
Recommended minimum: 200+ contacts per campaign for effective pacing.
Step 3: Configure Key Settings
| Setting | What to configure |
|---|---|
| Max calls per agent | Set how many lines dial simultaneously per agent (1–10). Start with 3–4 and increase based on connect rates. |
| AMD (Answering Machine Detection) | Toggle on to filter voicemails automatically. Expect ~75% accuracy with a 4–5 second detection delay. |
| Voicemail Drop After Beep | Requires AMD enabled. Automatically drops a pre-recorded message when AMD detects a machine. |
| Abandoned Call Handling | Configure what happens when a prospect answers but no agent is available (e.g., play a message, queue for callback). |
| Caller ID | Select your outbound number. Local Presence Dialing works with Predictive campaigns. |
Step 4: Start the Campaign
- Click Start Campaign. The dialer begins calling multiple contacts per agent.
- When a prospect answers and AMD confirms a live person, the call routes to an available agent.
- Agents log dispositions after each call. The dialer continues automatically.
When to Use Predictive vs Power
| Use Predictive when... | Use Power when... |
|---|---|
| You have large contact lists (500+) | You need to review each contact before calling |
| Maximizing calls per hour matters most | Personalized conversations matter most |
| Multiple agents are available | You're a single agent |
| Connect rates are low (under 20%) | Connect rates are high (over 40%) |
Important Considerations
- AMD delay: Prospects who answer may wait 4–5 seconds before hearing an agent. This can increase hang-ups.
- Abandoned calls: If all agents are busy when a prospect answers, the call is "abandoned." Monitor your abandonment rate and reduce parallel lines if it exceeds 3%.
- Re-runnable: Predictive campaigns can be re-run after completion, unlike Dynamic Dialer campaigns.
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