SMS Settings: Configure Your Messaging Preferences
SMS Settings: Configure Your Messaging Preferences
Control how SMS works across your JustCall account. Set your default outbound number, configure notifications, manage signatures, and control messaging permissions per number.
Access SMS Settings
Go to Settings → SMS Settings in the JustCall sidebar. Settings are organized into these sections:
- General
- Notifications
- Permissions
- Compliance
General Settings
Default SMS number
Choose which JustCall number is pre-selected when you start a new SMS conversation. See Set a Default SMS Number for details.
Auto-signature
Add a signature that appends to every outbound message you send.
- Toggle Auto-Signature on.
- Type your signature text (e.g., "– Sarah, Acme Support").
- Click Save.
Note: The signature counts toward your SMS character limit. A 30-character signature means your message content has 130 characters before it splits into a second segment.
Message logging
Control whether SMS conversations are logged to your connected CRM:
| Setting | Behavior |
|---|---|
| Log all messages | Every sent and received message syncs to the CRM contact record |
| Log outbound only | Only messages you send are logged |
| Log inbound only | Only messages you receive are logged |
| Off | No SMS logging to CRM |
Notification Settings
Desktop notifications
Toggle browser notifications for incoming SMS. Notifications show the sender's number (or name, if saved) and a message preview.
Email notifications
Receive email alerts for:
- New incoming SMS on unassigned conversations
- Missed SMS (messages received when you're offline)
- Daily SMS summary digest
In-app notifications
Configure the notification badge and sound for incoming messages in the JustCall web and desktop apps.
Notification routing
Choose who gets notified when a message arrives on a shared number:
- All team members on the number
- Assigned agent only (if the conversation has an owner)
- Round-robin next (notify the next agent in rotation)
Per-Number Messaging Permissions
Control SMS capabilities on each phone number:
- Go to Settings → Phone Numbers.
- Click the number you want to configure.
- Under Messaging, configure:
| Setting | Options |
|---|---|
| SMS enabled | On/Off — disable SMS on numbers used for calling only |
| MMS enabled | On/Off — disable media messages if not needed |
| International SMS | On/Off — allow sending to international numbers |
| Incoming SMS | On/Off — disable inbound SMS on specific numbers |
Compliance Settings
Opt-out management
View and manage your opt-out list under SMS Settings → Compliance → Opt-Out List. See SMS Opt-In and Opt-Out.
10DLC status
View your brand and campaign registration status. See 10DLC Registration Guide.
Toll-free verification
Check verification status for toll-free numbers used for SMS.