SMS Bot for Insurance
Message customers2 min readUpdated 2026-03-12
SMS Bot for Insurance
Insurance agencies handle high volumes of routine questions — policy details, claim status, premium due dates, and coverage options. SMS Bot automates these so agents can focus on complex claims and new business.
Example Keywords and Replies
| Keyword | Reply Type | Example Response |
|---|---|---|
claim | Dynamic webhook | Returns claim status and next steps by policy holder phone number |
premium | Dynamic webhook | Fetches next premium amount and due date |
policy | Menu | "Reply 1 for policy details, 2 for coverage summary, 3 for payment options" |
card | Static text | "Download your insurance card at [portal-url]. Log in with your policy number." |
agent | Static text | "An agent will contact you within 1 business hour. For emergencies, call [number]." |
Setup Approach
- Connect to your policy management system via webhook so the bot can return real-time claim and premium data.
- Use static replies for portal links, office hours, and document request instructions.
- Include an escalation path — insurance conversations often require human judgment for claims disputes or coverage questions.
For step-by-step setup, see Automate SMS Replies with SMS Bot.
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