SMS Bot for Automobile Dealerships
Message customers2 min readUpdated 2026-03-12
SMS Bot for Automobile Dealerships
Auto dealerships can use SMS Bot to handle service scheduling, inventory questions, financing inquiries, and test drive requests automatically.
Example Keywords and Replies
| Keyword | Reply Type | Example Response |
|---|---|---|
service | Menu | "Reply 1 for oil change, 2 for tire rotation, 3 for general repair, 4 for recall check" |
inventory | Dynamic webhook | Searches current inventory by make/model from your DMS |
test drive | Static text | "Book a test drive at [booking-url] or reply with the model you're interested in." |
hours | Static text | "Sales: Mon–Sat 9 AM–8 PM. Service: Mon–Fri 7 AM–6 PM, Sat 8 AM–2 PM." |
finance | Static text | "Get pre-approved at [finance-url]. Current rates start at 3.9% APR for qualified buyers." |
Setup Approach
- Start with static replies for hours, financing links, and test drive scheduling.
- Add dynamic lookups for inventory and service appointment availability if your DMS supports API access.
- Create a main menu — most customers text a general "info" keyword and need direction.
For step-by-step setup, see Automate SMS Replies with SMS Bot.
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