Organize Emails with Tags and Labels in JustCall

Categorize email conversations with tags so your team can sort, filter, and prioritize work. Create tags for topics, departments, urgency levels, or anything that helps your workflow.

Available on: Premium and Custom plans

Create a tag

1. Go to Settings > Email Inbox > Tags
2. Click Create Tag
3. Enter a tag name (e.g., "billing", "feature-request", "urgent")
4. Optionally choose a color for visual distinction
5. Click Save

Tags are available to all team members once created.

Apply a tag to a conversation

1. Open an email conversation
2. Click the Tags field at the top of the thread
3. Select one or more tags from the dropdown
4. Tags are applied immediately

You can apply multiple tags to a single conversation. For example, an email might be tagged both "billing" and "urgent".

Remove a tag

1. Open the conversation
2. Click the X next to the tag you want to remove
3. The tag is removed from that conversation but remains available for other conversations

Auto-tag rules

Automate tagging based on email content or sender:

1. Go to Settings > Email Inbox > Auto-Tag Rules
2. Click Add Rule
3. Define conditions:
   • Subject contains a keyword (e.g., "invoice" tags as "billing")
   • Sender domain matches (e.g., emails from @partner.com tag as "partner")
   • Body contains specific text
4. Select the tag to apply when conditions are met
5. Save the rule

Auto-tag rules run on new incoming emails. They do not retroactively tag existing conversations.

Filter by tag

Use tags to quickly find related conversations:

1. In the Email Inbox, click Filters > Tags
2. Select one or more tags
3. The inbox shows only conversations with the selected tags

Combine tag filters with assignee or status filters for more precise results. See Filter and Search Emails for details.

Edit or delete a tag

1. Go to Settings > Email Inbox > Tags
2. Click Edit next to the tag to rename it or change its color
3. Click Delete to remove the tag entirely

Deleting a tag removes it from all conversations it was applied to. This action cannot be undone.

Related Articles

• Filter and Search Emails — find conversations by tag, assignee, or date
• Assign Email Conversations — route emails to the right agent
• JustCall Email Inbox Overview — how Email Inbox works