Message customers

The SMS Inbox gives you two ways to remove a conversation from your active view: **Close** and **Archive**. They work differently. Here is when to use each.

When a customer texts in and nobody owns the conversation, it sits in limbo. Assigning conversations gives every thread a named owner, so your team knows who ha

Remove multiple SMS conversations at once from your JustCall inbox to keep your message history clean and organized.

Filter your SMS Inbox to focus on conversations that need attention. Filter by status (Open, Closed), read state (Unread), or tags.

Use @mentions and internal notes within SMS conversations to collaborate with your team without the customer seeing your messages.

Work together on customer conversations using JustCall's internal notes, @mentions, and team visibility features across SMS, calls, and WhatsApp.

Your SMS Inbox is a workspace for managing customer conversations, not just a message feed. Assign conversations to team members, track which ones need a reply,

Label SMS conversations with more than 5 tags for advanced categorization and filtering in JustCall.

Find any SMS conversation by phone number or message content. The search bar is always visible at the top of your inbox.

You want your team sending and receiving text messages with customers — individual conversations, automated replies, and bulk campaigns. This guide covers...

> **Insert this section after the existing 'Thread Management' section in the SMS FAQ article.**

Filter your SMS inbox to show only unread conversations so you can prioritize new customer messages.

Understand MMS message pricing on JustCall — per-message costs, how MMS differs from SMS pricing, and what affects your bill.

Understand the difference between person-to-person (P2P) and application-to-person (A2P) messaging, and why it matters for carrier compliance and deliverability.

Send images, videos, PDFs, and emoji-rich messages via MMS on JustCall. Understand file types, size limits, and how emojis affect character counts.

JustCall's Smart Encoding automatically replaces special Unicode characters with GSM-7 equivalents to reduce segment counts and messaging costs.

Track messaging performance with JustCall's SMS analytics dashboard — message volumes, delivery rates, response times, and team metrics.

Understand how SMS character limits work, why messages split into segments, and how emojis and special characters affect your message length and cost.

Messages showing as failed or undelivered? This guide covers the most common SMS delivery issues — carrier filtering, invalid numbers, 10DLC registration, and throughput limits — with steps to resolve each one.

Send text messages to customers in 70+ countries from your JustCall number. Learn about international SMS pricing, country restrictions, sender ID rules, and how to enable global messaging.

Understand JustCall's daily and per-minute SMS sending limits, 10DLC throughput tiers, and how to increase your messaging capacity.

JustCall supports SMS and MMS messaging from your business numbers. Learn what you can send, character limits, media types, and how SMS and MMS differ so you choose the right format for every conversation.

Local numbers, toll-free numbers, and short codes each have different SMS capabilities, throughput limits, and compliance requirements. Learn which number type fits your messaging needs.

Understand how SMS messages are split into segments, how encoding affects character limits, and how segments impact your messaging costs.

Use shortened URLs in SMS messages to save characters and track click-through rates. Understand carrier guidelines and best practices for links in text messages.

Automatically append your SMS signature to every outbound message without manual selection. Configure per number or account-wide.

Add a consistent signature to your outbound SMS messages — company name, agent name, or compliance text appended automatically to every message.

Stop retyping the same messages. SMS templates let you save your most-used responses and insert them into any conversation with a few clicks. Create...

Reply faster to common questions by saving your best responses as templates. Create a template once, then insert it into any conversation with two clicks. Share

Send bulk MMS campaigns with images, videos, and documents. Step-by-step guide for creating MMS campaigns in JustCall.

Maximize delivery rates, engagement, and compliance for your bulk SMS campaigns. Tips on timing, content, segmentation, and opt-out handling.

Create and manage bulk SMS campaigns in JustCall — upload contacts via CSV, personalize messages with variables, track delivery, and manage opt-outs.

Send hundreds or thousands of text messages at once with JustCall's Bulk SMS feature. Learn how to create campaigns, upload contacts, personalize messages, schedule sends, and track results.

Check per-country and per-number-type SMS rates before sending bulk campaigns. Understand how pricing is calculated for large-volume messaging.

Schedule your bulk SMS campaigns to send at the optimal time. Set date, time, time zone, and quiet hour restrictions to maximize delivery and compliance.

Sending a bulk SMS campaign to 5,000 contacts? It will take approximately 83 minutes to deliver all messages. Understanding how throughput works helps you...

Clone a previous bulk SMS campaign to reuse its settings, contact list, and message template. Modify as needed before resending.

Trigger bulk SMS campaigns from external systems using HTTP POST requests. Integrate CRMs, marketing platforms, and custom applications with JustCall's campaign API.

Understand sending limits when triggering JustCall SMS campaigns via Keap's HTTP POST integration.

Send a bulk SMS campaign to your JustCall contact list or a specific segment without uploading a CSV.

Send bulk SMS messages using a Google Sheets contact list integrated with JustCall. Map columns to fields and trigger campaigns directly from your spreadsheet.

Text multiple contacts in a single conversation thread using JustCall's group texting feature. Includes setup, pricing, and limitations.

Use JustCall's group texting feature from the iOS and Android mobile apps. Create groups, send messages, and manage conversations on the go.

Train your SMS-enabled numbers to auto-reply to customer queries using keywords, menus, and dynamic webhooks. Reduce response time and scale support without adding headcount.

Automate service appointment scheduling, inventory inquiries, and test drive bookings with an SMS Bot for auto dealerships.

Automate common support inquiries with SMS Bot — handle ticket status, FAQs, business hours, and escalation routing without agent involvement.

Automate responses to common inquiries from students and parents — bus schedules, holidays, teacher contacts, and enrollment information.

Automate policy inquiries, claim status updates, and premium due date reminders with an SMS Bot configured for insurance workflows.

Automate order status, shipping updates, return requests, and product inquiries with an SMS Bot configured for e-commerce.

Key considerations, limitations, and best practices for running SMS Bots on JustCall — keyword conflicts, number assignments, and webhook reliability.

Automate booking confirmations, schedule lookups, and fare inquiries with an SMS Bot configured for travel and transportation companies.

Need to answer the same questions over and over? SMS Bot auto-responds to incoming messages using keyword-based rules you define. When a customer texts a keywor

What to do when your WhatsApp Business account is disabled — common reasons, appeal process, and prevention tips.

Track WhatsApp messaging performance in JustCall — unique conversations, delivery rates, response rates, and template performance metrics.

Automate your WhatsApp messaging with away messages, quick replies, and workflow triggers. Respond faster and keep conversations moving even when your team is offline.

Meta's rules for WhatsApp Business conversations — the 24-hour window, template message requirements, pricing categories, and quality maintenance.

Quick answers to common WhatsApp questions: pricing, number requirements, message limits, media support, and differences from SMS.

Connect your WhatsApp Business account to JustCall to manage customer conversations alongside your SMS and calls. Learn how to set up the integration, verify your number, and start messaging.

The simplified WhatsApp sign-up flow for JustCall — connect your WhatsApp Business account in minutes using the new streamlined process.

Troubleshoot WhatsApp messages that fail to deliver — 24-hour window violations, template issues, number problems, and account restrictions.

React to WhatsApp messages with emojis in JustCall. Acknowledge customer messages quickly without typing a full response.

How to register additional phone numbers with WhatsApp through JustCall — requirements, verification, and multi-number setup.

Complete setup guide for connecting WhatsApp to JustCall — Meta developer app creation, webhook configuration, access tokens, and phone number registration.

Create, submit, and manage WhatsApp template messages in JustCall — categories, dynamic variables, Meta approval process, and best practices.

WhatsApp requires pre-approved templates for business-initiated messages. Learn how to create templates, submit them for Meta approval, use dynamic variables, and manage template status.

Measure your team's email performance with built-in analytics. Track response times, email volume, and resolution rates to identify bottlenecks and improve...

Route email conversations to the right agent so every customer gets a timely reply. Assign emails manually, set up auto-assignment rules, or use round-robin...

Write new emails and reply to customer threads directly from JustCall. Your messages send from your connected email address, and the full conversation stays...

Find any email conversation quickly using filters and keyword search. Narrow down your inbox by assignee, status, date, or tag to focus on the conversations...

Stay informed about new emails, assignments, and team mentions without constantly watching your inbox. Configure which email notifications you receive and...

Manage customer emails alongside your calls and texts in one place. JustCall Email Inbox brings email into the same workspace your team already uses for...

Connect your email account to JustCall so incoming emails appear in your unified inbox. Setup takes a few minutes and works with Gmail, Outlook, and any...

Add a professional signature to every email you send from JustCall. Set up a personal signature for your own emails, or create a team signature that applies...

Categorize email conversations with tags so your team can sort, filter, and prioritize work. Create tags for topics, departments, urgency levels, or...

Save time on repetitive emails by building reusable templates. Insert a template with one click, let dynamic variables fill in contact details...

JustCall automatically logs SMS conversations to your CRM. See how message logging works with HubSpot, Salesforce, Pipedrive, and other supported CRMs.

Configure SMS settings for your JustCall account: default SMS number, notification preferences, auto-signature, message logging, and per-number messaging permissions.

Use JustCall's SMS webhooks to receive real-time notifications for incoming messages, delivery status updates, and opt-out events. Connect SMS data to your own applications and workflows.

Answers to frequently asked questions about SMS, MMS, and bulk messaging on JustCall — delivery, pricing, limits, and troubleshooting.