Create and Use Email Templates in JustCall

Message customers3 min readUpdated 2026-03-14

Create and Use Email Templates in JustCall

Save time on repetitive emails by building reusable templates. Insert a template with one click, let dynamic variables fill in contact details automatically, and share templates across your team or keep them personal.

Available on: Premium and Custom plans

Create a template

Go to Settings > Email Inbox > Templates
Click Create Template
Enter a template name that describes its purpose (e.g., "Follow-up after demo")
Write the email body in the rich text editor
Insert dynamic variables where you want personalized content (see below)
Choose visibility: Shared (available to all team members) or Personal (only you)
Click Save

Dynamic variables

Templates support variables that auto-populate with contact data when you insert the template:

Variable	Inserts
`{{contact_name}}`	The contact's full name
`{{first_name}}`	The contact's first name
`{{company}}`	The contact's company name
`{{ticket_number}}`	The associated ticket or conversation ID
`{{agent_name}}`	Your name (the sending agent)

Place variables anywhere in the template body. When you insert the template into an email, each variable is replaced with the actual value. If a value is missing, the variable placeholder remains so you can fill it in manually.

Use a template in a reply

Open an email conversation and click Reply
In the compose window, click the Templates icon
Search by name or browse the list
Click a template to insert it into the message body
Review the auto-filled variables and edit if needed
Click Send

Edit or delete a template

Go to Settings > Email Inbox > Templates
Find the template you want to modify
Click Edit to update the content, or Delete to remove it
Save your changes

Editing a shared template updates it for all team members. Deleting a template does not affect emails that were previously sent using it.

Shared vs. personal templates

Shared templates are visible to everyone on your team. Admins and the template creator can edit them.
Personal templates are visible only to the agent who created them. Use personal templates for messages specific to your workflow.