How to Filter SMS Conversations in JustCall

Message customers4 min readUpdated 2026-03-10

How to Filter SMS Conversations in JustCall

Filter your SMS Inbox to focus on conversations that need attention. Filter by status (Open, Closed), read state (Unread), or tags.

Available on: Team plan and above

Filter by Status

Filter chips are at the top of your conversation list, next to the search bar. Click a chip to filter. Click it again to clear the filter.

Crop: Filter chip bar at the top of the conversation list. Caption: Filter chips sit above the conversation list. Click any chip to filter your view.

Available filters

Filter	What it shows	When to use it
Open	Conversations that are active and may need attention. This is the default view.	Start here. This is your working inbox.
Closed	Conversations that have been marked as resolved.	Find a conversation you closed earlier, or verify that resolved threads are not piling up.
Unread	Conversations with unopened messages.	Start here each morning. See what came in while you were away.

Filters work within sidebar views

Filters apply to whichever sidebar view you are in:

In Inbox view: filters apply across all conversations.
In Assigned to Me view: filters apply only to your assigned conversations.
In Unassigned view: filters apply only to conversations without an owner.

This means you can combine views and filters. For example: Assigned to Me + Unread = every new message in your personal queue.

Understanding the Unread Filter

Unread shows conversations with unopened messages. Once you open the conversation, it clears from the Unread filter.

Check Unread first each morning. This is the fastest way to see what came in while you were away. From there, work through each conversation: reply, assign, or close.

Filter by Tags

Tags let you organize conversations by topic, customer type, or any category you define. You can filter conversations by tag to view a specific subset.

How to filter by tag

Click the Filter icon at the top of the conversation list.
Select a tag from the list or search for a specific tag.

Crop: Tag filter active. Caption: When a tag filter is active, only conversations with that tag appear in the list. Click the tag chip to remove the filter.

How to search for a tag

If you have many tags, use the tag search field to find the one you need.

Crop: Tag search field and results. Caption: Type in the tag search field to find a specific tag.

Combining Filters

You can combine status filters with sidebar views and tags:

Assigned to Me + Unread = new messages in your personal queue
Unassigned + Open = conversations that need to be picked up by someone
Open + [tag] = active conversations for a specific topic or customer segment

Tips for Managing Your Inbox

Start your day with Unread. This is the filter that shows you what came in since you last checked. Work through this list first.

Use Closed to audit resolved conversations. If you manage a team, check the Closed filter periodically to confirm conversations were resolved properly, not just closed to clear the inbox.

Combine Unassigned + Open for triage. Managers can use this view to see all active conversations that have not been assigned to anyone and distribute them across the team.