SMS Bot for Travel and Transportation
Message customers2 min readUpdated 2026-03-12
SMS Bot for Travel and Transportation
Travel companies, transit agencies, and transportation providers can automate booking confirmations, schedule lookups, fare checks, and route information with SMS Bot.
Example Keywords and Replies
| Keyword | Reply Type | Example Response |
|---|---|---|
booking | Dynamic webhook | Returns reservation details and confirmation number by phone number |
schedule | Dynamic webhook | Fetches departure times for the customer's registered route |
fare | Menu | "Reply 1 for standard fare, 2 for business class, 3 for group rates" |
cancel | Static text | "To cancel or modify a reservation, visit [portal-url] or reply AGENT for assistance." |
help | Menu | "Reply 1 for booking status, 2 for schedules, 3 for fares, 4 for cancellations" |
Setup Approach
- Connect to your reservation system via webhook for real-time booking and schedule data.
- Use static replies for fare tables, cancellation policies, and terminal information.
- Add a main menu — travelers often text a generic keyword and need routing to the right information.
For step-by-step setup, see Automate SMS Replies with SMS Bot.
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