Phone Number Settings Overview

Set up my phone system3 min readUpdated 2026-03-14

Every JustCall number has a dedicated settings page where you control call routing, recordings, greetings, compliance, and more — all in one place.

Available on: All plans (some features require Pro or higher)

Access number settings

Toggle this to temporarily mark a number as unavailable without changing business hours or workflows.

Build custom routing rules with the visual workflow builder:

Assign an AI Voice Agent to handle calls automatically — answer questions, route callers, log interactions, and provide 24/7 coverage.

Connect external SIP devices to use traditional desk phones with this number.

Setting	What it controls
Ring duration	How long the number rings before fallback
Ringtone type	Regional ringtone style for incoming calls
Outbound caller ID	Which number appears on outgoing calls
Mask incoming caller ID	Hide caller info from agents (privacy/compliance)
Missed call assignment	Who gets notified about missed calls

Call recording — Automatically record calls for QA, training, and compliance
Recording compliance — Pause recording when caller consent is required
Voicemail transcription — Convert voicemails to text (paid add-on, $0.065/min)
Call transcription — Convert recordings to searchable text
Transcription language — Select language for improved accuracy