Set up my phone system

Dedicate a JustCall number to a specific agent so all inbound calls and messages for that number route directly to them.

Some phone numbers on JustCall are labeled as 'Beta.' Here is what that means.

Give your phone numbers custom names so your team can easily identify them — for example, 'Sales Line' or 'Support US.'

Some phone numbers require manual approval before they can be added to your account. Here is how to request one.

JustCall provides phone numbers in over 70 countries. You can add local, toll-free, mobile, or national numbers directly from your dashboard. Each plan...

JustCall tracks your calls and texts in real time against a 24-hour daily threshold to ensure fair usage, security, and system stability.

The Phone Numbers page is your central hub for searching, filtering, renaming, and organizing all your JustCall numbers.

Track every configuration change made to your phone numbers — who changed what, on which number, and when.

Every JustCall plan includes one free local phone number per team member. Beyond that, pricing depends on the number type, country, and how you acquire it.

JustCall provides phone numbers across 70+ countries. Each country has its own regulatory requirements — here's what to expect when acquiring international...

JustCall offers Indian toll-free numbers for inbound voice calls. Due to Indian telecom regulations, these numbers have specific limitations.

Every JustCall number has a dedicated settings page where you control call routing, recordings, greetings, compliance, and more — all in one place.

Remove phone numbers from your JustCall account when they are no longer needed.

Answers to the most common questions about bringing your existing phone numbers to JustCall.

JustCall makes it easy to transfer your existing phone numbers from another provider. Here is what you should know before starting.

Keep your current phone number and bring it to JustCall. Porting transfers ownership from your existing carrier with zero downtime — your number stays...

You can transfer any JustCall number to a different carrier at any time. JustCall has no lock-in requirements or internal porting-out restrictions.

You can transfer your Skype phone number to JustCall. Here is how to do it.

You can port US local numbers directly through the JustCall web portal — no email required.

This guide covers everything you need to port Australian numbers — local, mobile, toll-free, or 13-numbers — to JustCall.

This guide covers what you need to port Czech local, national, and toll-free numbers to JustCall.

This guide covers what you need to port French geographic, national, and Numero Cristal numbers to JustCall.

This guide covers what you need to port German local and toll-free numbers to JustCall.

This guide covers what you need to port Irish local, national, and toll-free numbers to JustCall.

This guide covers what you need to port Dutch local and national numbers to JustCall.

This guide covers what you need to port New Zealand local and toll-free numbers to JustCall.

This guide covers what you need to port Spanish geographic, national, and toll-free numbers to JustCall.

This guide covers what you need to port Swiss local numbers to JustCall.

This guide covers what you need to port UK geographic, mobile, national, and toll-free numbers to JustCall.

This guide covers exactly what you need to port mobile, local, national, toll-free, or VoIP numbers from the United States or Canada to JustCall.

A Customer Service Record (CSR) is a document from your current provider that proves you own the phone number you are porting.

JustCall offers five ways to route incoming calls. Each one solves a different problem. This guide explains when to use each method and how they work together.

Intelligent call routing automatically directs inbound calls to the CRM contact owner — so the caller reaches the person who already knows their account.

Intelligent Call Routing automatically directs inbound calls to the contact's owner in your CRM or helpdesk — so returning customers always reach the person...

Route inbound calls to the team member who has been idle the longest — ensuring even call distribution and faster answer times.

Ring Groups let you assign a phone number to multiple user groups and distribute incoming calls among them using different ringing strategies.

Round robin distributes incoming calls equally across your team. The first call goes to Agent A, the second to Agent B, the third to Agent C — then the...

When a customer calls about a billing issue, they should reach someone who handles billing — not the first available agent. Skills-based routing matches...

Set a custom voicemail greeting that plays when callers reach you outside of business hours.

Turn off the extensions prompt so callers no longer hear 'If you know your party's extension, please enter it now.'

Turn off the IVR menu on a phone number to stop playing 'Press 1...' prompts for incoming callers.

An IVR menu lets callers navigate your phone system by pressing keys — for example, 'Press 1 for Sales, Press 2 for Support.' Here is how to set it up.

Play a custom audio message automatically before every outbound call begins — useful for compliance disclosures, call recording notices, or brand greetings.

Replace the default hold music with your own audio — whether that is branded music, a promotional message, or a calming track.

Greet callers with a custom message when they call your JustCall number — before they are connected to an agent or IVR menu.

Customize the message callers hear when they request a callback from the queue.

Let callers know their position in the queue when they join. This plays a one-time announcement — for example, 'Your current position in queue is 3.'

Queue autoreconnect automatically connects available agents with the oldest caller in the queue — no manual action required.

When all agents are busy, the queue feature keeps callers on hold until someone becomes available. JustCall enhances the wait experience with custom music,...

Connect your Snom 710 desk phone to JustCall using SIP credentials.

Connect your Cisco SPA504G desk phone to JustCall using SIP credentials.

Connect your Polycom SoundPoint IP 300 desk phone to JustCall using SIP credentials.

Connect your Polycom VVX 400 desk phone to JustCall using SIP credentials.

Connect your Polycom VVX 500 desk phone to JustCall using SIP credentials.

Use your existing VoIP hardware from Cisco, Yealink, Grandstream, or other SIP-compatible manufacturers with JustCall. This lets your team take calls on...

Connect your Yealink desk phone to JustCall using SIP credentials.

JustCall works with any SIP-compatible desk phone. Here are three recommended options for different needs.