Sharing a JustCall Number with Your Team Members
Sharing a JustCall Number with Your Team Members
A shared number lets multiple team members make and receive calls and messages on the same line. This is how most teams handle a main office number, support line, or sales hotline — everyone on the team can answer, and incoming calls ring for all assigned members.
Available on: All plans
How shared numbers work
When you share a number with multiple team members:
- Incoming calls ring for all assigned members simultaneously (default) or follow routing rules you configure
- Incoming messages appear in a shared inbox visible to all assigned members
- Outbound calls and messages from any assigned member show the shared number as the caller ID
- Call history and message threads are visible to everyone assigned to the number
Assign team members to a shared number
- Go to Phone Numbers in the left sidebar
- Select the number you want to share
- Click Members or Team Assignment
- Add team members by name or email
- Save changes
Added members can immediately make and receive calls on that number.
Configure how calls are distributed
By default, shared numbers ring all assigned members at once. You can change this under the number's routing settings:
| Routing option | How it works |
|---|---|
| Ring all | Every assigned member's device rings simultaneously |
| Ring in order | Calls go through a predefined sequence of agents |
| Round robin | Calls rotate evenly across agents |
| Ring idle first | Calls go to the agent who has been idle the longest |
For higher call volumes, you can also enable Queue to hold callers in line when all agents are busy, with options for callback requests and position-in-queue announcements.
Shared vs. dedicated numbers
| Shared number | Dedicated number | |
|---|---|---|
| Assigned to | Multiple team members | One team member |
| Best for | Support lines, sales hotlines, office numbers | Personal lines, direct contacts |
| Caller experience | May reach different people each time | Always reaches the same person |
| Message inbox | Shared across all members | Private to one person |
Most teams use a mix: shared numbers for team lines and dedicated numbers for reps who need a personal business number.
Related Articles
- Managing Ownership of JustCall Numbers — transfer number ownership between team members
- How JustCall Works — understand numbers, users, credits, and integrations
- Admin Setup Checklist — complete setup guide for team admins