Choose the Right JustCall Plan
Choose the Right JustCall Plan
JustCall offers four plans designed for different team sizes and needs. This guide helps you compare them side by side so you pick the plan that matches your workflow — without paying for features you do not use.
Minimum 2 seats on all plans. Prices below are per user/month on annual billing.
Pricing by Currency
| Plan | USD (Annual) | USD (Monthly) | GBP (Annual) | GBP (Monthly) | AUD (Annual) | AUD (Monthly) |
|---|---|---|---|---|---|---|
| Essentials | $19 | $29 | £16 | £24 | A$29 | A$44 |
| Team | $29 | $39 | £24 | £32 | A$44 | A$59 |
| Pro | $49 | $69 | £40 | £56 | A$75 | A$105 |
| Business | Custom | Custom | Custom | Custom | Custom | Custom |
Annual billing saves roughly 25–30% compared to monthly. You can switch between billing cycles at any time from Settings → Billing.
Core Capabilities (All Plans)
Every JustCall plan includes:
- Unlimited inbound and outbound calling (fair-use policy applies)
- AI-powered call transcription
- Call recording and storage
- SMS and MMS messaging
- Shared SMS inbox
- Multi-level IVR with unlimited nesting
- 100+ CRM and helpdesk integrations
- Basic call and SMS analytics
- Mobile apps (iOS and Android)
- Browser extension (Chrome)
Where Plans Diverge
| Capability | Essentials | Team | Pro | Business |
|---|---|---|---|---|
| Max team size | 5 users | Unlimited | Unlimited | Unlimited |
| WhatsApp messaging | — | Yes | Yes | Yes |
| Power Dialer | — | — | Yes | Yes |
| Bulk SMS (up to 5,000/send) | — | — | Yes | Yes |
| Skills-based routing | — | — | Yes | Yes |
| Call monitoring (Listen/Whisper/Barge) | — | — | Yes | Yes |
| Call queue + virtual callback | — | — | Yes | Yes |
| Salesforce CTI | — | — | Yes | Yes |
| AI Call Scoring | — | — | — | Yes |
| Real-Time Agent Assist | — | — | — | Yes |
| Sentiment Analysis | — | — | — | Yes |
| SMS Bots (keyword-triggered) | — | — | — | Yes |
| HIPAA compliance | — | — | — | Yes |
| SSO (SAML) | — | — | — | Yes |
| Dedicated CSM and SLA | — | — | — | Yes |
Choose by Use Case
"We are a small team that needs a basic cloud phone system"
Essentials — Covers calling, SMS, IVR, CRM integrations, and transcription for up to 5 users. Ideal for startups and small businesses getting started.
"We need a phone system that works with our CRM for a growing team"
Team — Everything in Essentials, plus WhatsApp, no user cap, and expanded analytics. Good fit for customer-facing teams of 5–25.
"Our sales team needs a dialer and managers need to coach reps live"
Pro — Adds Power Dialer, Bulk SMS, call monitoring (Listen/Whisper/Barge), skills-based routing, and the Salesforce embedded CTI. Built for sales and support teams that need outbound tooling.
"We need enterprise compliance, AI scoring, and dedicated support"
Business — Everything in Pro, plus AI Call Scoring, Real-Time Agent Assist, Sentiment Analysis, HIPAA, SSO, and a named Customer Success Manager with a contractual SLA. Custom pricing based on team size.
Free Trial
The 14-day free trial gives you access to Pro-level features so you can test before committing. Trial limits: 50 minutes outbound, 50 minutes inbound, 7-minute max per call.
Related Articles
- JustCall Pricing Guide — detailed breakdown of per-minute costs, add-ons, and SMS rates
- Upgrade or Downgrade Your Plan — how to change plans mid-cycle
- Admin Setup Checklist — set up your account after choosing a plan
- New vs Legacy Plans — understand differences if you are on a pre-June 2025 plan