Manage Contacts in JustCall

JustCall gives you a built-in contact database where every person your team talks to has a single record with their full communication history. Import contacts from your CRM or CSV, keep records clean by merging duplicates, and add custom fields to capture the data your team needs.

Available on: All plans

Create a contact

1. Go to Contacts in the left sidebar
2. Click Add Contact
3. Enter the contact's name, phone number, email, and company
4. Click Save

You can also create contacts on the fly during a call — click the contact icon in the call panel and fill in the details without leaving the call screen.

Import contacts

From CSV

1. Go to Contacts > Import
2. Upload your CSV file
3. Map columns to JustCall fields (name, phone, email, company, custom fields)
4. Choose how to handle duplicates: skip, overwrite, or merge
5. Click Import

From CRM

When you connect a CRM integration (HubSpot, Salesforce, Pipedrive, Zoho, and others), contacts sync automatically in both directions. New contacts created in your CRM appear in JustCall, and vice versa.

Edit and merge duplicates

Select a contact to edit any field. If you find duplicate records for the same person:

1. Open one of the duplicate contacts
2. Click Merge and search for the other record
3. Choose which fields to keep from each record
4. Confirm the merge — all call logs, SMS history, and notes consolidate into one record

Custom fields

Add custom fields to capture information specific to your business — contract value, account tier, preferred language, or anything else.

1. Go to Settings > Custom Fields
2. Click Add Field and choose the field type (text, number, dropdown, date)
3. Name the field and save

Custom fields appear on every contact record and can be mapped during CSV imports.

Contact timeline

Every contact record includes a complete timeline showing all interactions in chronological order:

• Calls — inbound and outbound, with recordings and transcripts
• SMS — every message sent and received
• Emails — if email integration is connected
• Notes — agent notes attached to calls or added manually

This timeline gives any team member full context before picking up the phone.

Related Articles

• Import and Export Contacts — detailed guide for CSV imports and exports
• Add Notes and Tags to Calls — enrich contact records with call context