Set a Default SMS Number

When you start a new SMS conversation, JustCall uses your default SMS number as the sender. Set this to ensure outbound messages come from the right number — especially if you have multiple numbers assigned.

How to Set Your Default SMS Number

1. Go to Settings → Phone Numbers.
2. Find the number you want as your default.
3. Click the number's settings (gear icon).
4. Enable Set as default SMS number.
5. Save changes.

Alternatively:

1. Go to SMS/MMS → Settings.
2. Under Default Outbound Number, select your preferred number from the dropdown.
3. Click Save.

How the Default Works

• The default number is used when you start a new conversation from the SMS inbox.
• If you reply to an existing conversation, JustCall uses the number the customer originally messaged — not your default.
• Each team member can have their own default SMS number if they have dedicated numbers assigned.

Related Articles

• Sending a Text Message
• SMS Settings and Configuration