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Get my team up and running on JustCall.
29 articles
Setup & Onboarding
Adding Credits to Your JustCall Account
2 min readCredits are the pay-as-you-go currency in JustCall. They cover usage beyond your plan's bundled minutes — international calls, bulk SMS campaigns, voicemail...
Choose the Right JustCall Plan
4 min readCompare JustCall Essentials, Team, Pro, and Business plans by features, pricing, and team size to find your best fit.
Getting Started with JustCall Chrome Extension
3 min readThe JustCall Chrome extension puts calling and texting inside your browser. Click any phone number on a web page to call or text, access your dialer without...
How to Download and Use the JustCall Desktop App
3 min readThe JustCall desktop app gives you a dedicated window for calling and messaging — separate from your browser. Calls come through even when your browser is...
How JustCall Works
4 min readJustCall is a business phone system that runs entirely in your browser, on your desktop, or on your mobile device. You get phone numbers, make and receive...
A Guide to the JustCall Free Trial
2 min readJustCall's 14-day free trial gives you access to SalesPro-level features — the highest tier — so you can test everything before choosing a plan. No credit...
Navigate the JustCall Interface
4 min readJustCall's web app has six main areas. This article explains what each one does and when to use it, so you can find what you need without clicking through...
Setting Up a New JustCall Account
3 min readCreate your JustCall account and start making calls in under 10 minutes. This guide walks you through signup, plan selection, and the essential first steps...
System and Browser Requirements
3 min readJustCall runs in your browser, on a desktop app, and on mobile devices. Here are the minimum requirements for a reliable calling and messaging experience.
What Can I Do with JustCall?
5 min readJustCall is a business phone and messaging system that runs in your browser, on a desktop app, or on your phone. Your team gets phone numbers in 70+...
Role-Based Guides
Admin Setup Checklist
5 min readSetting up JustCall for your team? This checklist walks you through the 10 steps to go from a fresh account to a fully operational phone system. Complete...
Agent Onboarding Checklist
4 min readJoining your team on JustCall? Complete these 5 steps in your first hour to start making calls, sending messages, and using AI insights.
Ops Leader Setup Checklist
7 min readRunning phone operations for your team on JustCall? This checklist covers the 8 systems to configure so calls route correctly, queues run smoothly,...
Sales Manager Setup Checklist
6 min readManaging a sales team on JustCall? This checklist covers the 8 things to configure so your reps can dial, your campaigns can run, and you can see exactly...
Sales Rep Setup Checklist
6 min readStarting as a sales rep on JustCall? This checklist covers the 8 things to set up in your first day so you can dial prospects, send follow-up texts, and log...
Support Agent Setup Checklist
7 min readStarting as a support agent on JustCall? This checklist covers the 8 things to set up in your first day so you can handle inbound calls, manage your SMS...
First Actions
Accessing Call Recordings in JustCall
2 min readJustCall records calls automatically when recording is enabled for a phone number. Every recorded call is stored in your dashboard with a full transcript,...
Activating IVR in Your JustCall Number
3 min readIVR (Interactive Voice Response) is a phone menu that lets callers press a number to reach the right department or person. Instead of ringing everyone on...
Checking Missed Calls on Your JustCall Account
2 min readMissed calls are logged automatically in JustCall so you never lose track of who tried to reach you. This article shows you where to find missed calls and...
Manage Contacts in JustCall
3 min readJustCall gives you a built-in contact database where every person your team talks to has a single record with their full communication history. Import...
Making a Call with JustCall
3 min readYou can make calls from JustCall using your web browser, desktop app, mobile app, or Chrome extension. Your caller ID displays your JustCall number, and...
Manage Business Hours of Phone Numbers
2 min readBusiness hours control when incoming calls ring through to your team and when they go to voicemail or an after-hours greeting. Each phone number in JustCall...
Managing Ownership of JustCall Numbers
2 min readEvery phone number in JustCall has an owner — the person responsible for its settings, routing, and configuration. This article explains how number...
Notification Center
2 min readThe Notification Center is a single place to see every alert that needs your attention — missed calls, new text messages, voicemails, team assignments, and...
Customize Notification Preferences
3 min readControl which events trigger alerts and how you receive them. Turn off notifications you do not need, choose your preferred delivery channel, and set quiet...
Sending a Text Message with JustCall
3 min readSend SMS and MMS messages to contacts directly from JustCall. Messages go through your JustCall number, keeping your personal phone number private and...
How to Set a Default Number for Making Outbound Calls
2 min readIf you have multiple JustCall numbers, you can set one as your default for outbound calls. This saves time — you will not need to select a number from the...
Set a Default SMS Number
1 min readChoose which JustCall number is used by default when starting new SMS conversations. Avoid sending from the wrong number.
Sharing a JustCall Number with Your Team Members
3 min readA shared number lets multiple team members make and receive calls and messages on the same line. This is how most teams handle a main office number, support...