Accessing Call Recordings in JustCall

Get started2 min readUpdated 2026-03-14

Accessing Call Recordings in JustCall

JustCall records calls automatically when recording is enabled for a phone number. Every recorded call is stored in your dashboard with a full transcript, AI summary, and playback controls.

Available on: All plans (recording + AI transcription included)

Find your recordings

Go to Calls in the left sidebar
Find the call you want — use filters for date, team member, number, or direction (inbound/outbound)
Click on the call to open its details
Click the Play button to listen to the recording

Recordings are available immediately after the call ends.

What you see with each recording

Every recorded call includes:

Audio playback with seek, speed controls, and download option
Full transcript — automatically generated by AI Transcription
Call summary — key points extracted by AI
Action items — follow-ups identified during the conversation
Sentiment analysis — speaker-by-speaker mood tracking (Pro Plus and above)
AI call score — automatic 0–100 quality rating (Pro Plus and above)

Click any line in the transcript to jump to that moment in the recording.

Download a recording

Open the call details
Click the three-dot menu (⋯)
Select Download
The recording downloads as an MP3 file (audio calls) or WebM (video meetings)

Downloads are available from JustCall calls, Sales Dialer calls, and Meetings tabs.

Enable recording for a number

If recording is not turned on yet:

Go to Phone Numbers > select a number
Open Recording & Transcripts
Toggle on Call Recording
Save

Recording applies to all calls on that number going forward. Previous calls that were not recorded cannot be recovered.

Recording compliance

If your team calls contacts in states or countries that require all-party consent for recording (California, Florida, and 13 other US states, plus various international jurisdictions), enable recording compliance: