Navigate the JustCall Interface

Get started4 min readUpdated 2026-03-14

Navigate the JustCall Interface

JustCall's web app has six main areas. This article explains what each one does and when to use it, so you can find what you need without clicking through menus.

Available on: All plans

The Six Main Areas

1. Dialer

The dialer is where you make and receive calls. Click the dialer icon in the navigation bar to open it.

From the dialer, you can:

Enter a phone number manually or search for a contact
Select which JustCall number to call from
Transfer, merge, or put a call on hold during a live call
See your call queue if callers are waiting
Drop a pre-recorded voicemail

The dialer supports warm transfers (introduce the caller to the next agent) and cold transfers (hand off without introduction).

2. SMS/MMS Inbox

The SMS inbox is a conversation workspace for managing customer text messages. Go to SMS/MMS in the navigation bar.

The inbox has three panels:

Sidebar (left): Switch between Inbox (all conversations), Assigned to Me (your personal queue), and Unassigned (conversations without an owner).
Conversation list (center): Browse conversations for the selected JustCall number. Use filters (Open, Closed, Unread) to focus on what matters.
Message detail (right): Read and reply to the selected conversation. Assign it to a team member, close it when resolved, or use AI Smart Reply suggestions.

Switch between numbers using the dropdown at the top of the conversation list.

For a full guide to inbox workflows, see Managing SMS Conversations in JustCall.

3. Contacts

The contacts area stores your customer and prospect records. Go to Contacts in the navigation bar.

From here, you can:

Search for any contact by name, phone number, or email
View a contact's full call and message history
Import contacts from a CSV file
Export your contact list
Add contacts to Do Not Call or Do Not Message lists

If you have a CRM connected, contacts sync automatically. You do not need to maintain contacts in both places.

4. JustCall AI

The JustCall AI section is where you review call insights, transcripts, and scores. Go to JustCall AI in the navigation bar.

This section includes:

Calls: Browse all call recordings with AI transcription. Click any call to see the summary, action items, sentiment analysis, topics, and smart chapters.
Meetings: If your team uses the Meetings integration (Zoom or Google Meet), recorded meetings appear here with the same AI analysis.
Agent Assist: live script compliance checklists and FAQ guides that surface during live calls (Pro Plus and above).
Settings: Configure transcription language, AI scorecards, custom topics, and data logging to your CRM.

5. Analytics

The analytics dashboard shows how your team and phone numbers are performing. Go to Analytics in the navigation bar.

Key views:

Live activity: See who is on a call right now, who is available, and who is offline
Call analytics: Track total calls, missed call rate, average handle time, and service level
Team analytics: Compare agent performance on call volume, talk time, and disposition outcomes
Busy hours: A heatmap showing your peak call volume times by day and hour

You can filter all reports by date range, team member, phone number, or user group. Export any report as CSV or Excel.

6. Settings

The settings area is where admins configure the account. Go to Settings via your profile avatar or the gear icon.

Key settings sections:

Phone Numbers: Add, remove, and configure numbers (routing, business hours, recording, voicemail)
Team: Invite members, create roles, manage user groups
Integrations: Connect CRMs, helpdesks, and productivity tools
Billing: Manage your plan, credits, auto top-up, and invoices
Compliance Center: Register for STIR/SHAKEN, 10DLC, CNAM, and branded calling

Team Members can access their personal settings (availability, call preferences, wrap-up time) but cannot change account-level settings.

Use Cmd+K (Mac) or Ctrl+K (Windows) to open JustCall's search. Type a contact name, phone number, or feature name to jump directly to it without navigating through menus.