SMS Out-of-Office Auto-Reply

Configure an automatic reply for incoming SMS messages when you're unavailable. The auto-reply sends once per contact to avoid spamming repeat messages.

Set Up Out-of-Office

1. Go to Settings → SMS/MMS → Out of Office.
2. Toggle Enable out-of-office auto-reply.
3. Enter your auto-reply message.
4. Optionally set a schedule (start and end time) or leave it as manual on/off.
5. Click Save.

Example message:

Thanks for reaching out! We're currently away and will respond during business hours (Mon–Fri, 9 AM–6 PM ET). For urgent matters, call [phone-number].

How It Works

• The auto-reply sends once per contact while out-of-office is active. If the same contact texts again, they won't receive a second auto-reply.
• When you turn off out-of-office (or the schedule ends), the auto-reply stops immediately.
• Out-of-office replies count as outbound messages and are billed accordingly.

Related Articles

• Automated Out-of-Office SMS
• Manage Business Hours
• SMS Settings and Configuration